Manchester / End date: September 30, 2021

senior digital marketing account manager

 

We are a highly successful integrated creative content agency, working with over 160 retailers from start-ups to some of the biggest brands and names in the world of fashion & home.

Our team of 150 based across Manchester, London & Mumbai have the capability, creativity and commercialism to provide creative solutions for our clients.  We build relationships, create content and deliver results that matter.

Our services include branding, web design, digital marketing, creative, photography, production and video all of which are wrapped with end-to-end account management and logistics production – put simply we plan, create, deliver and optimise content for our clients.

 

About the Role

As Senior Account Manager you will play an integral part in the Seventy7 client services team, you are the bridge between our clients and us as an agency.  You will have full responsibility for the day to day client management of a set of digital marketing accounts and working alongside our specialist internal teams you will manage the delivery of campaigns and retainers.  You will be responsible for ensuring that we are meeting our client’s needs and those of Seventy7 through strong client relationships and excellent communication, identifying growth opportunities and working with our new business team and digital marketing team on new opportunities.

This is a great opportunity for a driven, energetic, motivated and experienced digital and client services professional to join our fantastic team, working alongside our digital marketing team you will be a trusted digital advisor to our clients and help us in reaching our next level of growth.

 

Roles and responsibilities:

  • Oversee and manage a number of digital marketing accounts ensuring delivery of excellent client service and positive relationships.
  • Taking client briefs, briefing internal Seventy7 teams and overseeing the work through to completion, ensuring that client requirements including project timelines and budgets are met.
  • Managing and maintaining client relationships through regular and effective communication and problem solving. Leading client meetings both remotely and face to face.
  • Understanding of our clients visions, their strategies and the markets they operate in.
  • Work alongside our digital marketing team to plan and co-ordinate content and digital marketing activity our clients.
  • Manage and work to agreed KPIs inline with the delivery of our strategy.
  • Taking a proactive approach to identifying growth opportunities for both new and existing clients.
  • Ownership of budget management including new project proposals to ensure profitability and growth.
  • Presenting and pitching work and ideas to clients including supporting with new business opportunities and pitches.
  • If relevant managing the work and performance of other team members eg Account Executives.
  • Using your digital marketing knowledge and skills to push our clients and our internal teams in the most appropriate direction.

 

Key Skills:

  • 3+ years digital marketing account management experience.
  • Experience in account managing across multiple advertising channels, specifically; SEO, PPC, Paid Social, Organic Social and Digital PR.
  • Experience of managing clients who ideally operate across multiple territories.
  • Exceptionally organised with the ability to multi task and work across multiple accounts and projects. Experience of using project management software such as Trello, Jira and Basecamp would be beneficial.
  • Excellent people & communication skills with the ability to communicate at all levels internally and externally.
  • Ability to build strong and effective relationships both internally and externally – you need to be able to work closely with, manage and inspire both clients and internal teams.
  • A proactive, flexible & energetic team player who can work calmly under pressure whilst delivering a phenomenal attention to detail.
  • In such a fast paced environment you must be intuitive, able to lead and have the ability to think on your feet.
  • A strong financial and commercial acumen.
  • Be confident at presenting and pitching with clear and engaging communication skills.

 

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